Customer Service & Admin Assistant

Join Fieldnotes Pte. Ltd. as a Customer Service & Admin Assistant and become the heart of our customer experience team. In this dynamic role, you will ensure every interaction leaves a lasting positive impression while supporting seamless administrative operations in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, Badung. Our team thrives on collaboration and innovation, and we're looking for someone who can balance the needs of our clients with the efficiency of our internal processes.

As a Customer Service & Admin Assistant, you'll handle a variety of tasks daily, from managing customer inquiries via email, phone, and live chat to organizing and scheduling appointments. You'll also be responsible for maintaining our office's operational flow, ensuring all administrative tasks are completed accurately and on time. This role is perfect for someone who enjoys a mix of customer-facing and behind-the-scenes work, with the opportunity to grow into more specialized roles within our company.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries through various channels including email, phone, and live chat, providing prompt and professional responses.
• Manage and schedule appointments, ensuring optimal use of resources and client satisfaction.
• Assist in maintaining and updating client records and databases using CRM software like Salesforce or HubSpot.
• Support administrative tasks such as document management, filing, and data entry, ensuring accuracy and organization.
• Coordinate with other departments to streamline processes and resolve operational issues efficiently.
• Assist in the preparation of reports and presentations for internal and external stakeholders.
• Stay updated with industry trends and best practices to enhance customer service and administrative efficiency.
• Contribute to a positive and collaborative work environment, fostering teamwork and open communication.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in a customer service or administrative role, preferably in a dynamic and fast-paced environment.
• Proficient in using Microsoft Office Suite (Word, Excel, Outlook) and familiar with CRM software like Salesforce or HubSpot.
• Excellent communication skills, both written and verbal, with the ability to handle multiple tasks and prioritize effectively.
• Strong organizational skills with the ability to manage time and meet deadlines efficiently.
• Attention to detail with a commitment to accuracy and quality in all tasks.
• Familiarity with Indonesian language and culture, with the ability to communicate effectively with both local and international clients.
• Ability to work well in a team and adapt to a changing work environment.
• Valid work permit for Indonesia, as this role is based in Bali.

🛠️ Keahlian

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